Reference

Privacy Policy for Your miotto Account

miotto Privacy Policy explains how we handle the account, device and payment details connected with your use of our lobby.

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miotto Privacy Policy for Your miotto Account
CONTACT ROUTES

Privacy Questions Meet Account Support

A clear support route helps when your Privacy Policy question concerns an account detail, a phone verification record or a wallet status shown beside the cashier.

Account request Ask us to explain the personal details attached to your account, the reason they…
Wallet record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the…
Security concern If a sign-in, device session or phone verification record looks unfamiliar, contact account support…
HANDLING DETAILS

How We Apply Privacy Controls

We treat privacy as an operating step, not a page kept apart from the account flow. Phone verification helps us match requests to the right account, while session and device records help…

Collection purpose

We collect account details to create and maintain your sign-in, phone verification and support history. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are used to match a transaction status, not to request your private wallet credentials.

Cookie choices

Cookies can keep your session recognised, support security checks and remember a policy preference on the device you use. Review the browser controls on your mobile or desktop device if you want to clear or limit cookies, then sign in again when required.

Account security

We use phone verification, session records and device signals to help protect account access. Never send a password, one-time code or wallet PIN in a support message. If a session seems unfamiliar, secure the account before discussing any personal record.

Payment references

A receipt number or wallet status can help us trace a DANA, OVO, GoPay or QRIS event. Bank transfer and virtual account references can serve the same purpose. We limit the request to details needed for the specific Privacy Policy or status question.

Retention timing

We keep account, support, security and payment-status records only while they serve the purpose described in this Privacy Policy or a required legal purpose. When a record is no longer needed, our handling process removes it, anonymises it or restricts access according to the applicable rule.

Change requests

To request access, correction or another eligible change, contact us through account support and state exactly which detail you mean. Include your account contact detail so we can verify ownership. Where local law permits, we will explain the result and any reason a record must remain.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the account questions you are most likely to have before opening miotto or while checking a wallet record. We keep the wording practical: what we collect, why a device may be recognised, how to request a change and how local access wording affects your account. If your situation is specific, use the account support path and include only the details needed to identify the request.

It covers account and phone verification details, device and session records, cookie choices, support messages, security events and payment references. We use those categories for account access, wallet-status checks, security, support and required legal purposes. Your access depends on local law.

Yes. The Privacy Policy covers receipt references and status information connected with DANA, OVO, GoPay and QRIS when you use those rails. We use the reference to match an account or cashier event and do not ask for your wallet password, PIN or one-time code.

A mobile browser or desktop session can create technical records that help maintain sign-in continuity and identify unusual account access. We may use device type, session timing and security events for protection and investigation. Cookie controls remain available through your browser settings.

Contact account support through the policy access path and state whether you want access to, or correction of, a particular record. Include the account email or phone detail needed for ownership checks, but not your password or wallet PIN. We respond according to applicable local rules.

We retain account, support, security and payment-status records only for the stated purpose or a required legal purpose. The applicable period can differ by record type and local rule. When retention is no longer needed, the record is removed, anonymised or access-restricted.

You can submit a removal request through account support. Where local law permits, we assess the request against the purpose for holding each record. Some details may need to remain for account security, payment-status tracing or a legal purpose, and we explain that outcome.

The page is provided to explain our handling approach, while account access and eligibility depends on local law. If you need a location-specific answer, tell support that you are in Indonesia and describe the policy question without sending private wallet credentials.

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